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Your behind-the-scenes operations team

Let our rockstar Client Solution Specialists handle all administrative services, freeing you up to focus on your brand.

The C.A. Support team is dedicated to delivering professional consultative assistance before, during, and after customer requirements are met. With in-depth knowledge and experience of our trade partners processes and systems, our team moves beyond just reacting to customer problems and toward anticipating them. Equipped with industry leading software and technology, we take the lead on customer orders, deductions, and trade spend management with a solutions-based approach. 

  • Order Management
  • Deduction Management
  • Trade Spend Management

Order Management

  • Orders are managed by a designated Client Solution Specialist (CSS)
  • Process and review purchase orders to ensure accuracy
  • Confirm purchase order to distributor/retailer
  • Submit finalized purchase order to manufacturer

Deduction Management

  • Provide requested deduction backup
  • Verify planned customer deductions
  • Research and challenge unwarranted deductions
  • Retailer and distributor portal management

Trade Spend Management

  • Input promotions into manufacturer’s Trade Management System
  • Allocate and manage trade dollars
  • Monitor overspends and budget objectives
  • Maximize spend effectiveness to increase profitability

We are committed to the continuing success of the teams we build and take pride in discovering top-tier talent that supplies value to the core competencies of your business. With our customizable solutions, our team can step in to support in areas including:

  • Invoice Processing + data entry + order entry  
  • Product & item inquiry + pricelist updates 
  • Call center + email and chat intake + social media management  
  • IT Help Desk tickets + system set-ups 
  • AP processing + credit application + W9 requests + cash application
    + vendor set-ups
     
  • Report generation + invoice aging follow-up + quote management/processing 
  • Data analytics & marketing 

We’re much more than a sales agency

Check out the other capabilities we bring to the table.